Support
Answers to common questions are below. If yours isn't here, email us and we'll reply as soon as we can, usually within two days.
It helps to include your iPhone model, your iOS version and what happened.
Playing
How do I play?
Type any word as a guess. Ardent gives it a temperature for how close it is in meaning to the secret word: the warmer, the closer. The 1,000 closest words also get a rank, and the top 500 each come with a short reason why they're warm. Tap one to peek at its reason: you get 3 peeks while you play, and every reason unlocks once you solve the puzzle. Keep guessing until you find the secret word. Stuck? Use a hint.
When does a new puzzle arrive?
Every day at midnight, your time.
The app says "No puzzle just yet"
New puzzles download from the internet. Check you're online, then tap Try again. If it still shows up after a few minutes, email us.
A ranking seems wrong
Tap the guess in the list to tell us it should be warmer or colder. We read every report and use them to improve future puzzles. Reporting needs Share usage stats turned on in Settings. You can also email us.
My daily reminder doesn't arrive
Check that notifications are allowed for Ardent: in your iPhone's Settings app, go to Notifications ▸ Ardent and turn on Allow Notifications. Then check the reminder time in Ardent's Settings.
Your games and devices
My games didn't follow me to a new phone
- On both devices, sign in to iCloud with the same Apple Account.
- In Ardent, open Settings ▸ This device and make sure Sync with iCloud is on.
- Open Ardent on the new device while online and give it a minute to catch up.
How do I delete my data?
Your games are stored on your phone, so deleting the app removes them. To remove the copy in iCloud, open your iPhone's Settings app, tap your name, then iCloud ▸ Manage Account Storage ▸ Ardent and delete its data. Usage stats can't be linked to you; see the Privacy Policy.
Ardent+
I bought Ardent+ but it's locked
Open Settings in Ardent and tap Restore purchases. Make sure you're signed in with the same Apple Account you used to buy it. Ardent+ works with Family Sharing, so people in your Family Sharing group can restore it too.
Can I get a refund?
Apple handles all payments, so refunds go through Apple. Request one at reportaproblem.apple.com.